FAQ
Thank you for choosing JUX, where style meets individuality!

What is JUX ?
JUX is a premium brand that celebrates the art of juxtaposition, blending bold and minimalist styles to create unique, high-quality apparel, accessories, and home & living products. Our designs are inclusive, with options for all genders and identities.
What types of products does JUX offer?
We offer a range of products, including knitwear, t-shirts, hoodies, sweatshirts, phone cases, blankets, and more. Each item is designed to stand out and reflect personal style.
Do you have gender-neutral options?
Yes! Our clothing offers fair access to unisex, masculine and feminine cuts, without bias, so you can choose styles that best suit your identity without searching through gendered categories.
How does JUX Clothing support sustainability?
We use manufacture-on-demand services, which means products are only made when ordered. This reduces waste, lowers resource consumption, and minimizes excess inventory, contributing to a more sustainable approach.
Can I customize my product?
Some of our items are customizable, such as our pet portrait products, where you can choose from multiple styles, colors, and placement options. We’re working on offering even more customization options soon!
What are the holiday order deadlines?
Knitted Items (Sweaters, Blankets):
- Standard Shipping: November 21st
- Express Shipping: November 27th
Apparel (T-shirts, Hoodies, Sweatshirts):
- Standard Shipping: December 10th
- Express Shipping: December 16th
Home & Living and Accessories (Phone Cases, Notebooks):
- Standard Shipping: December 10th
- Express Shipping: December 16th
What’s your return policy?
- Returns: Contact us within 30 days of receiving your product. All returns must be authorized by our team.
- Size Exchange: Size exchanges are available for a 20% restock fee.
- Accessories: Final sale, no returns or exchanges.
- Defective/Damaged Items: Contact us within 7 days with photos for a full refund or replacement.
- We’ll Make It Right: Your satisfaction matters to us! If you have concerns outside of these guidelines, please reach out—we’re here to help.
What is your VIP program?
Our VIP program gives loyal customers exclusive discounts, like our 25% off everything deal! Sign up to get access to special promotions, early access to new products, and more!
How long does it take for orders to arrive?
Since we use manufacturing-on-demand, production times may vary depending on the item. Generally, orders are processed within 2-5 business days, followed by shipping times based on your chosen delivery method. Average manufacturing + ship time is 2-3 weeks.
How can I check my order status?
Once your order is shipped, you’ll receive a tracking link via email. You can use this link to follow your order’s journey to your door.
Who do I contact for more help?
We’re here to help! If you have any questions or concerns, feel free to contact us via our Contact Page on our website, and we’ll get back to you as soon as possible.