Tough Case for iPhone®
-
Sustainably Made To Order
-
Made in 2–5d • ARRIVES in 2–4w*
-
Free Shipping $150+
-
Exchange & Returns*
-
Quality Checked ✓
Refund Policy - FAQ Page
Returns & Exchanges (Quick Summary)
Timeframe
-
Returns & size exchanges accepted within 14 days of delivery.
-
Items must be unworn (other than initial try-on), unwashed, unaltered, and free of stains, odors, or pet hair.
Size Exchanges
-
Same fees as store credit returns plus shipping (see fees below).
-
Exchanges take about 2–3 additional weeks since a new item must be produced.
-
Free exchange shipping if your new order total is $150 or more.
Fees (per item)
-
Store Credit / Exchange
-
Under $40 → No fee
-
$40–$75 → $20
-
$76–$150 → $35
-
$151–$250 → $50
-
Over $250 → $75
-
-
Cash Refund
-
Under $40 → No fee
-
$40–$75 → $25
-
$76–$150 → $45
-
$151–$250 → $60
-
Over $250 → $90
-
Shipping costs are non-refundable.
Final Sale Items
Candles, purses and bags, stickers and decals, custom pet apparel, phone cases, notebooks, and tote bags.
Damaged or Misprinted Items
We will replace defective or misprinted items at no cost, including free shipping. Store credit or refunds are not issued for defective items—only replacements.
Why Fees Exist
Every JUX piece is made on demand. Returned items cannot be resold as new; instead, they are discounted at pop-ups, listed in our limited sample section, or donated. Restock and remake fees cover production and handling so we can stay sustainable and keep prices fair.
< Learn More >
